I’m pretty pumped about this one. A Service Writer can now see the time tracked against the flagged hours. If you click on the labor line, in the right side panel at the top you’ll see the flagged hours, the total time spent so far and then the punches into that job:
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just to clarify, this is on go forward, right? I looked at a work order with labor from Feb & it didn’t calculate the time spent.
either way, this is great!!
No, it should be taking in historical data too - can you see punches into the job on the Time Clocks tab? This example is pulling in a punch from 2023
hmmm…it’s a mixed bag. I can find some & it’s missing in others. I think the techs may be clocking in on the service, not the labor line…? that’s an “us” issue, not a SM issue though! thanks!
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My issue was we pay hourly and it was a mess with the hours. Will it track separate from clock in and out?
I believe the purpose with this, as I’ve had a discussion with some team members on this in the past - was to measure productivity. Right now its possible to measure efficiency (and , actually, I think there was a way to clock into jobs, but not while ‘on the clock’ ? - that was the issue for me) by having a tech clock in for time in the building and comparing that to labor hours billed out or marked ‘completed’
My team doesn’t clock in via shopmonkey, but my suggestion was to allow them to “start” “pause” and “finish” a labor line - with finishing being the “marked completed” function. The difference is that the clock starts when the labor line is started. Now we can measure productivity specifically. We can have an unproductive efficient tech and vice versra.
I’m hoping this feature will work similar to what I had envisioned. My vision on this was part of a bigger idea that techs should have a real dashboard tailored to their stuff. The KPi’s that they are directly responsible for. Hours sold, average tech quote, total tech quote, productivity etc etc.
EDIT: I took a look and now I understand better. My feedback: I see it to be unlikely the techs will click into this tab and then start the clock on a labor line in this way.
I think the clock in or “START” button should replace the current existing “Mark Complete” button. When clicked the button state should change and it should become a split button. One half showing “Pause” and one half showing “Finish” or “mark complete”
I think thats.a more intuitive way to do things. Of course conditions like, what if the tech already finished the job and forgot to click start, so they clicked start and finish back to back. does that make them super productive? Lets be careful with that, maybe a default fallback that just assumes the full time was spent - all 4 hours for a 4 hour labor time.
When they are clocked into a specific labor line, an absolute positioned banner across the top or bottom or side of their desktop screen should show the clock ticking on that labor line. As they navigate through shopmonkey to the calendar, or parts inventory, they will see their time ticking, so they won’t forget they were clocked in to this labor line and will remember to pause or finish it.