Share challenges, solutions, ideas, questions that are unique to the mobile mechanic’s experience.
Not just mobile but roadside and onsite.
A few things I think could help not just mobile but in shop too
Inspections having sub categories currently we have set up fmcsa dot annual inspections to be digital each category we have to list its category example brake we have to put brakes service brakes, brakes, drums rotors, brakes hose, brakes tubing, ect. If we had subcategory’s we could do a category for brakes then list all brake components out under brakes it will organize and clean up the inspection to be a lot more presentable.
A way to set mileage as a labor item
New Ro
labor line
Labor/fee mileage (this should be its own line item not a labor or fee item)
Parts
Fees
When doing reports we can’t separate labor vs mileage vs fees as it’s either a fee or a labor line. Mileage shouldn’t be a labor or fee basically it needs to have its own line item.
Although using Shopmonkey works on a mobile phone or tablet it’s not optimized for it.
When standing roadside speed is ideal as our life’s could be at risk the ability to do this smoothly and quickly needs to be a priority this is a problem because we can’t wait till we get off roadside to bill or we will never get paid. Invoicing needs to be able to be done promptly when done with job. My work around is to start a Ro before departure with all notes and items mentioned on call so upon arrival we have all key basics covered then it’s a matter of adding parts and updating labor. However not every call can be done in this fashion.
The ability to process efs and comchek through payment system would be great but not necessary. Yes I know Shopmonkey and roadsync just teamed up or whatever and roadsync does this but then we are paying for multiple systems and having to bounce around. Why pay for Shopmonkey if I can pay 70% less for roadsync
Fleet portal
- estimate approval from inspection (they can do this from inspections)but it doesn’t notify shop of estimate request so we have to go back into the inspection to verify they authorized/requested the work to be completed)
- Service request with loaded assets either shop input or fleet input (fleet login so they can pick which asset needs work and input what needs completed. Can input mileage or hours for any asset at any time for better service intervals to make sure the asset doesn’t go over x amount of miles or hours)
- Invoice portal with historical data (any work order invoiced for the asset kind of like a digital filing cabinet) and bulk payments for several invoices
Another thing is fleet customers who have vehicles at multiple addresses. If I have a business who allows team to take home the vehicle I have no way to log each location under that customer profile so we have to consistently back log notes to know where each vehicle is and slows down our day to day operation. A work around is making 30+ tags with the address but that can be confusing too.
It would be nice if we could add an address to vehicle profile that can be seen in the tech app as well as for scheduling on the calendar. Not just the one address per customer.
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