# KPI Guide - How to diagnose your shop **URL:** \ **Category:** KPIs\ **Tags:** kpis\ **Created:** [March 7, 2026, 10:37pm UTC](https://shopmonkey.discourse.group/t/kpi-guide-how-to-diagnose-your-shop/51 "2026-03-07T22:37:04Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Highline.Dave](https://sea2.discourse-cdn.com/flex002/user_avatar/shopmonkey.discourse.group/highline.dave/32/39_2.png) [@Highline.Dave](https://shopmonkey.discourse.group/u/Highline.Dave)\ **Post date:** [March 7, 2026, 10:37pm UTC](https://shopmonkey.discourse.group/t/kpi-guide-how-to-diagnose-your-shop/51/1 "2026-03-07T22:37:04Z")
Hey everyone! To kick off the conversation on **KPIs** , I put together a guide that breaks down the key metrics every shop should be tracking — what they are, how they’re calculated, and why they matter. Whether you’re already deep into your numbers or just starting to figure out what to look at, this should give you a solid foundation. It covers everything from GP% and Effective Labor Rate to stuff like Cycle Time and Close Rate that a lot of shops overlook. The real power of these KPIs isn’t just tracking them — it’s using them to **diagnose where your shop needs attention**. For example: • **Front of house issues** (service advisors, customer experience) → show up in Close Rate, , ARO, Parts Margin, and GP% • **Back of house issues** (techs, production, workflow) → show up in AWRO, Hours Per RO, Cycle Time, and Technician Efficiency • **Marketing & branding issues** (are you attracting the right customers?) → show up in Car Count, New Unique Customers When you know which KPIs to look at together, you can pinpoint exactly what’s holding your shop back instead of guessing. We’ll get deeper into that in future posts. Take a look: [Shop Performance KPI Guide](https://gom-networks.com/kpi-guide.html) Would love to hear what KPIs you guys are tracking in your shops and which ones have made the biggest difference for you. If there’s a metric you think should be in here that isn’t, let me know — this is a living document and I’m always adding to it. —Dave ---
**Author:** ![Highline.Dave](https://sea2.discourse-cdn.com/flex002/user_avatar/shopmonkey.discourse.group/highline.dave/32/39_2.png) [@Highline.Dave](https://shopmonkey.discourse.group/u/Highline.Dave)\ **Post date:** [March 8, 2026, 8:37pm UTC](https://shopmonkey.discourse.group/t/kpi-guide-how-to-diagnose-your-shop/51/2 "2026-03-08T20:37:41Z")
A quick webinar to follow up on this KPI talk > **[Shop KPI Diagnostics and Tool Walkthrough - Descript](https://share.descript.com/view/TNDCJQx4YQ2)** > >   > Introduction to KPIs > All right guys. a quick video on KPIs, what they mean for your shop, how you can use 'em to diagnose issues I'm gonna show you the way that I do it. I'm gonna show you tools th ---
**Author:** ![ZBuff](https://sea2.discourse-cdn.com/flex002/user_avatar/shopmonkey.discourse.group/zbuff/32/13_2.png) [@ZBuff](https://shopmonkey.discourse.group/u/ZBuff)\ **Post date:** [March 9, 2026, 3:06pm UTC](https://shopmonkey.discourse.group/t/kpi-guide-how-to-diagnose-your-shop/51/3 "2026-03-09T15:06:29Z")
This is great - I like the high level call outs for the ‘check engine light’ and then where to dive in further. I don’t necessarily want to spoil how the sausage is made but how do you pipe in the Shopmonkey data to your tool? ---
**Author:** ![jpmoretti](https://sea2.discourse-cdn.com/flex002/user_avatar/shopmonkey.discourse.group/jpmoretti/32/36_2.png) [@jpmoretti](https://shopmonkey.discourse.group/u/jpmoretti)\ **Post date:** [March 9, 2026, 5:59pm UTC](https://shopmonkey.discourse.group/t/kpi-guide-how-to-diagnose-your-shop/51/4 "2026-03-09T17:59:07Z")
Thanks for sharing Dave. I really like how you’re tying the KPI back to a team/topic and then back to an umbrella issue. Communicating this way cements the KPIs to the day to day and promotes a much more organic thought process or understanding. Thank you. ---
**Author:** ![ZachHaver](https://avatars.discourse-cdn.com/v4/letter/z/f0a364/32.png) [@ZachHaver](https://shopmonkey.discourse.group/u/ZachHaver)\ **Post date:** [March 15, 2026, 7:45pm UTC](https://shopmonkey.discourse.group/t/kpi-guide-how-to-diagnose-your-shop/51/5 "2026-03-15T19:45:28Z")
In reports they should have all of them. I pull all my data and track out side of shopmonkey but they would be great to be built in.