# Expert Alignment

**URL:** https://shopmonkey.discourse.group/c/expert-alignment/19.md

[Latest](https://shopmonkey.discourse.group/latest.md) · [Categories](https://shopmonkey.discourse.group/categories.md) · [Tags](https://shopmonkey.discourse.group/tags.md)

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## [About the Expert Alignment category](https://shopmonkey.discourse.group/t/about-the-expert-alignment-category/42)

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**Author:** [@ZBuff](https://shopmonkey.discourse.group/u/ZBuff)\
**Replies:** 0\
**Last updated:** [February 10, 2026, 6:08pm UTC](https://shopmonkey.discourse.group/t/about-the-expert-alignment-category/42 "2026-02-10T18:08:21Z")

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Interact with the Shopmonkey Crew and other Shop Owners to dive deeper into features and functions, experience the workflow lab, technician view and custom integrations with our API.

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## [How are you handling parts returns in your shop with Shopmonkey?](https://shopmonkey.discourse.group/t/how-are-you-handling-parts-returns-in-your-shop-with-shopmonkey/83)

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**Author:** [@jstefani](https://shopmonkey.discourse.group/u/jstefani)\
**Replies:** 2\
**Last updated:** [October 30, 2026, 6:23pm UTC](https://shopmonkey.discourse.group/t/how-are-you-handling-parts-returns-in-your-shop-with-shopmonkey/83 "2026-10-30T18:23:22Z")

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Curious how operators are handling their returns and utilizing Shopmonkey for tracking.

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## [Has anyone used Sharebox or Keycafé for after hours key management?](https://shopmonkey.discourse.group/t/has-anyone-used-sharebox-or-keycafe-for-after-hours-key-management/65)

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**Author:** [@Kim](https://shopmonkey.discourse.group/u/Kim)\
**Replies:** 4\
**Last updated:** [April 28, 2026, 1:51pm UTC](https://shopmonkey.discourse.group/t/has-anyone-used-sharebox-or-keycafe-for-after-hours-key-management/65 "2026-04-28T13:51:04Z")

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We are looking into setting up one of these systems…we’re still in the exploratory stage, but does anyone have any thoughts on these? We want to make it easy for clients to drop keys off securely after hours, & also pick…

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## [Accounting for Retail and Cost of a Fixed Price Service](https://shopmonkey.discourse.group/t/accounting-for-retail-and-cost-of-a-fixed-price-service/56)

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**Author:** [@jpmoretti](https://shopmonkey.discourse.group/u/jpmoretti)\
**Replies:** 6\
**Last updated:** [April 3, 2026, 8:32pm UTC](https://shopmonkey.discourse.group/t/accounting-for-retail-and-cost-of-a-fixed-price-service/56 "2026-04-03T20:32:43Z")

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Wanted to deep dive on a comment from @ZachHaver made here. @ZachHaver curious on your thoughts on how you’d prefer to account for the “dynamic” changes when a service has a fixed price? So in the oil change example, s…

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## [DVI Tips & Tricks](https://shopmonkey.discourse.group/t/dvi-tips-tricks/39)

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**Author:** [@Mikeydowrkflows](https://shopmonkey.discourse.group/u/Mikeydowrkflows)\
**Replies:** 1\
**Last updated:** [April 3, 2026, 8:29pm UTC](https://shopmonkey.discourse.group/t/dvi-tips-tricks/39 "2026-04-03T20:29:48Z")

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Best practices for using DVI’s in shopmonkey to make more money. Show us how you like to do it post pics How have those changes positively impacted your business?

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## [Feedback: How can I get techs to stay in their bay?](https://shopmonkey.discourse.group/t/feedback-how-can-i-get-techs-to-stay-in-their-bay/40)

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**Author:** [@Mikeydowrkflows](https://shopmonkey.discourse.group/u/Mikeydowrkflows)\
**Replies:** 1\
**Last updated:** [March 7, 2026, 11:16pm UTC](https://shopmonkey.discourse.group/t/feedback-how-can-i-get-techs-to-stay-in-their-bay/40 "2026-03-07T23:16:34Z")

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Post - Manager states techs bother service advisors - waiting for work and follow ups. Current WF example = checkin, write up, hand tech ticket, tech brings ticket w/ recs, etc.. Here is why I like to do it this way. …